Get Off My Lawn

I can't tell if he's laughing or crying.

Customer Relations, Canadian Style

About ten seconds after the Toronto Blue Jays made the playoffs, I ordered two t-shirts online from the Jays’ shop.

 Jays 1Jays 2

And then I waited. And I waited some more. And then I became despondent because I feared that my beloved Jays would be knocked out of the playoffs before my new t-shirts arrived. I got the email on Monday saying that they had finally been shipped. The following is the exchange between me and Ryan Fisher in customer relations:

Me:

This took way too long.

Ryan:

Thank you for your email.  At this time, we have seen an increase of approximately 1000% over the past 2-4 weeks in orders.  We are an extremely small team managing the online store and have brought in extra people to help with the surge.  As you can imagine, with us making the postseason for the first time in 22 years, there has been a spike in popularity and fans wanting Blue Jays merchandise.  We unfortunately do not have the same capabilities as an Amazon or other major online retailers.

We are working around the clock to get fans their merchandise ASAP and your order was shipped out yesterday.  We are sorry that you weren’t satisfied with the current time frame during these unprecedented times for the Blue Jays and Jays Shop.

If you have any other questions or concerns, please let us know.

Thanks,

 Ryan Fisher

Customer Service Representative, Jays Shop Direct

Me:

Okay. Now I feel like a jerk. I apologize for being so pissy. I now have complete sympathy for what you guys are doing and had assumed that my order was lost in vastness of your workforce and now I see this was not the case. I thank you for taking the time to help me understand your position. I am now back to being a very happy customer. Go Jays!

Ryan:

Hi John,
Not a problem at all!  We understand everyone is excited to get their new postseason merchandise and we are doing our best to get this to everyone as soon as possible.  Enjoy watching the game tonight with your new Jays shirts!

 Thanks,

Ryan Fisher

My t-shirts arrived yesterday by UPS and I was able to wear one just in time to see the Jays get beaten like they owed the Royals a pile of money. Today is do or die for the Jays and I’ll be wearing the other t-shirt as I watch the game, but if they lose again today they’re out of the playoffs and my new clothing will feel like sackcloth and ashes. Go Jays!

Categories: Humour

Tags: , , ,

47 replies

  1. Enjoy the postseason glow as long as it lasts. As a long suffering Giants fan, I got to experience it three times over the last few years and there really isn’t anything like it for a sports fan.

    Liked by 1 person

  2. Nice of you to email the customer service rep back. I’m sure they get a whole lot of grief (which is often deserved), but only a minuscule amount of praise. And have fun watching the game! Try not to chew off all your nails.

    Liked by 1 person

  3. That’s it. I’m moving.

    Liked by 2 people

  4. One of those teeshirt better bring a win! Go Jays!

    Liked by 1 person

  5. From the home of Toronto’s former AAA farm team (Syracuse, NY), Go Jays!

    Liked by 1 person

  6. Did they win?

    Liked by 1 person

  7. Can you get your money back?

    Liked by 1 person

  8. I think what Ryan is really saying is, “John, a shit ton of bandwagon fans are coming out of the work, and you are one of them, so suck it up.”

    I kid, I kid. 😀

    Good luck to your team!

    Liked by 2 people

  9. OMG. This is so…Canadian. It’s a shame it included baseball instead of hockey, or it would have been too too perfect! You…apologized to a slow customer service dept because they were … polite and sorry and made you feel guilty. I’m just giggling. I’ve been on BOTH sides of the call/email in CSR, as rep and as customer, and I think as a CSR you’d get fired for this in ‘merica! 🙂

    Liked by 1 person

  10. You are still talking sports gibberish but it was very funny. I used my ‘WHAT?’ tone with an Indian man who called (who I assumed was from the Microsoft scam people). He hesitated and then said he was phoning from my mother in law’s Alzheimer unit. I immediately recognized who it was and said, “It’s Kerry!” He seemed astonished at my alter ego emerging… Mother in law is fine – just fell on her bottom which is well upholstered.

    Liked by 1 person

  11. “Beaten like they owed the Royals a pile of money” lol, what great imagery! Good one. Glad you got your shirts. I’ve never heard a rep go into that much detail. Stand up guy.

    Liked by 1 person

  12. So glad they’re moving on, John, and you get to wear that shirt with pride. ☺

    Liked by 1 person

  13. Read all the comments. Glad for you 🙂

    Liked by 1 person

  14. I love being from the United States. But I have NEVER had a customer service exchange like that. I did take a poll today on fb that told me my favorite word is sorry, which makes me officially Canadian. Oh I’m sorry. I just realized that I’ve insulted all US customer service people. I’m sorry. I’m glad you got your shirts.I so enjoyed reading this.

    Liked by 1 person

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